ActiveSG - Terms of Use

1. Use of MMS

2. Membership

3. Programme Participation

4. Booking and Use of Facilities

PART 1. ActiveSG Account

1.1 myActiveSG.com

1.1.1 Welcome to myActiveSG.com (the "Site"). ActiveSG, a division in the Singapore Sports Council (rebranded as "Sport Singapore" with effect from 1 April 2014 and hereinafter referred to as "SportSG"), organises various programmes and has many facilities for your booking ("Programmes and Facilities").

1.1.2 We invite you to enjoy the functions available on the Site and the associated mobile application ("App") in order to enjoy our Programmes and Facilities. However, use of the Site and App is subject to your agreement to the Terms of Use herein. This document is a contract, and describes your rights and our rights in, so please review the contents carefully. If you do not agree with the Terms of Use, you will not be able to use the Site and/or App, and enjoy our Programmes and Facilities.

1.2 ActiveSG Account

1.2.1 Creation of Account: In order to enjoy our Programmes and Facilities, you will first need to be a registered user by creating an ActiveSG account via the Site or the App ("ActiveSG Account"). You will be able to access up-to-date information and make various transactions like book facilities, register for programmes, activate ActiveSG membership (subject to clause 1.3 below) and access your ActiveSG eWallet (subject to clause 1.4 below).

1.2.2 Individuals under the age of 12 may apply for a supplementary ActiveSG Account through the following means:
i. in conjunction with the ActiveSG Account of his or her parent or legal guardian (the "Primary Account holder"); or
ii. in event his or her parent or legal guardian does not have an ActiveSG Account, with the consent of his or her parent or legal guardian.

The Primary Account holder, or the parent or legal guardian (whichever the case may be) shall be responsible for the supplementary member’s compliance with the Terms of Use herein.

Holders of supplementary ActiveSG Accounts will have their accounts automatically converted to a Primary Account upon the age of 12.

1.2.3 Information Needed:

    1.2.3.1 You are required to provide genuine information for the following upon online registration:
    1. your name
    2. identification number (e.g. NRIC or FIN);
    3. a valid email address
    4. birthday (this field cannot be changed after registration)
    5. current mobile number
    6. gender
    7. Postal code
    1.2.3.2 You may also create an ActiveSG Account at any of our ActiveSG sports centres open daily from 7am to 9:30pm by providing: (i) NRIC, FIN or passport for Singapore Citizens or Permanent Residents ("SC/PR"); or (ii) Original employment pass or work permit, and passport for foreigners.
    1.2.3.3 You will also have to establish: (i) a password for the ActiveSG Account; and (ii) a Personal Identification Number ("PIN") in order to perform transactions with the eWallet.

1.2.4 One-Time Password: When you create your ActiveSG Account via the Site or the App, a One-Time Password ("OTP") will be sent to your registered mobile number for verification purposes.

1.2.5 Using the Account: In order to use your ActiveSG Account, you will need to login with your UserID and password. You will be prevented from logging in should you fail to provide the correct UserID and Password (and OTP where applicable) after 5 attempts. You may reset your password via the login page on the Site or the App. You may also access, change and remove your personal details by accessing your ActiveSG Account.
When using your Account, you agree not to use or launch any automated system, entry devices, programmes and/or bot script including without limitation, "robots," "spiders," or "offline readers," (collectively "Automated Devices") that accesses the Site and/or App in a manner that sends more request messages to the servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser. Without prejudice to clause 1.5.2, in event the use of such Automated Devices or other brute force attack or any other unauthorized means is detected, you may be required to complete certain measures before completing a transaction, including but not limited to fulfilling certain challenge-response tests.

1.2.6 Accuracy of Information: All information submitted by you must be true and correct at the time of submission.

1.3 ActiveSG Membership

1.3.1 ActiveSG Account holders who are SC/PR will automatically be ActiveSG Members upon creation of the ActiveSG Account, and will enjoy exclusive benefits (subject to terms contained in Part 2 of this document).

1.4 eWallet

1.4.1 Transactions: You will be issued an eWallet as part of your ActiveSG Account. The eWallet allows you to perform transactions on Programmes and Facilities via the Site and/or App. Payment for these transactions may also be made by credit card.

1.4.2 Security and Validation: For security and validation purposes, you will have to enter your PIN in order for you to complete any transaction.

1.4.3 Components: The eWallet comprises the following:

1.4.4 Deposit / Top-up: You may add funds into MyCash (subject to a minimum top-up amount of $10) either in person at any ActiveSG Sports Centre, or via Credit Card on the Site or the App. Registered users who are individuals may only have a maximum of $200 in MyCash at any point in time

1.5 Termination

1.5.1 Termination by You: You may terminate your ActiveSG Account at any time by writing to us at www.myActiveSG.com/contact or making a request at any ActiveSG Sports Centre.

1.5.2 Termination/Suspension by Us: We may suspend or terminate your ActiveSG Account in event we determine that your usage is inappropriate, or where such suspension or closure is necessary, for reasons including without limitation the following:

    1.5.2.1 breach or violation of the terms and conditions contained herein and/or the terms and conditions of the Programmes and Facilities,
    1.5.2.2 an extended period of inactivity (determined in our sole discretion),
    1.5.2.3 your non-payment of any fees or other sums due to us or to any other party in relation to your enjoyment of the ActiveSG Offerings and/or the usage of the Site and/or the App for a period of 14 days or more;
    1.5.2.4 the discontinuance or material modification of the ActiveSG Site and/or App (or any part thereof); and/or
    1.5.2.5 unexpected technical or security issues or problems to the Site and/or the App.

1.5.3 In the event we elect to close your ActiveSG Account, we will (but shall not be obligated to) use best endeavours to provide at least 30 days advance notice to you via the email address you have provided to us before we effect the closure. After the expiration of this notice period, you will no longer be able to use your ActiveSG Account.

1.5.4 For ActiveSG Members, in event your ActiveSG Account is terminated pursuant to clause 1.5 herein, your ActiveSG Membership shall automatically terminate.

1.6 Withdrawal

1.6.1 Upon termination of your ActiveSG Account, you may request for a withdrawal of the MyCash balance in your eWallet at any ActiveSG Sports Centre. You shall be required to present proof of identity. Such withdrawal will be presented to you by cheque.

1.6.2 All requests for withdrawal of MyCash balance must be made within 1 year from the date of termination, failing which the right to refund shall be forfeited.

1.7 Notices

1.7.1 It is important for you to make sure your ActiveSG Account information is accurate, complete and up to date. We may, from time to time, send you notices via your indicated preferred notification method to keep you updated. In event you did not provide a preferred notification method, we may provide you with notices by way of email, regular mail or postings on the Site and/or the App.

1.7.2 Except where otherwise specifically provided for, any notice to us may be directed to us via an online form at www.myActiveSG.com/contact. If you are unable to deliver your notice via the online form, you may send a notice to us at the following address:

Quality Service Management
c/o Sport Singapore
3 Stadium Drive
Singapore 397630

1.8 Privacy Policy

1.8.1 Collection of Personal Data

    1.8.1.1 Personal data refers to data about an individual who can be identified from either that particular data, or from that data and other information which we have or are likely to have access to. Commonly collected personal data of our customers typically include, amongst other things, names, addresses, telephone (landline and mobile) numbers, e-mail addresses, identification numbers, nationalities, dates of birth and credit card information
    1.8.1.2 Wherever possible, we only collect personal data directly from you. Your data (including personal data where you are an individual) may be collected through the use of the Site and/or the App, or through marketing events such as road shows or any other means, for the purpose of planning and administering the ActiveSG Programmes and Facilities.
    1.8.1.3 Without limitation, this can occur during or before you:
    1. sign up to receive information;
    2. set up an ActiveSG Account on the Site or the App;
    3. provide any feedback or complaints through our Site and/or the App;
    4. participate in any social media offerings (such as signing up through our Facebook page); and/or
    5. participate in any marketing activity held by us
    1.8.1.4 In addition to personal data provided to us, certain information related to you that are not considered personal data may also be collected. We collect this information to improve our Site, App and other online services. Such non-personal data may include information such as your IP address, the internet browser you use, details of your interaction with our Site and/or the App, ActiveSG facility and programme booking habits, preferences and information about your lifestyle or preferences such as your hobbies and interests and other types of non-personal data. We may also receive personal information about you from other sources if you have given permission for that information to be shared. This may include information from commercially available sources, such as public databases and data aggregators, and information from third parties.
    1.8.1.5 Use of Cookies: We and some of our business partners (including iApps Pte Ltd) may use data collection devices such as "cookies" on certain pages of the Site and on our App to personalise your online experience, help analyze our Site and the App flow and measure promotional effectiveness. "Cookies" are small files placed on your hard drive that assist us in providing our services. We may offer features that are only available through the use of a "cookie". We also use cookies to reduce the number of times you need to enter your password. Cookies may also help us provide to you information targeted in accordance to your interests. Most browsers automatically accept cookies but you can modify your browser to decline cookies (if your browser permits you to do so), although in such a case you may not be able to access certain features on our Site and/or the App or some interactive features offered on our Site and/or the App may be restricted or rendered inoperable.

1.8.2 Using Your Personal Data

    1.8.2.1 We collect personal data for various reasons. The data collected may serve one or many these purposes:

    1. managing your ActiveSG Account;
    2. processing your registration and/or booking of ActiveSG Programmes and/or Facilities;
    3. to verify your identity and allow access to ActiveSG Programmes and/or Facilities;
    4. to conduct market research, survey and/or analysis;
    5. processing credit transactions for the depositing of funds in your eWallet through our Site and/or the App;
    6. improving your experience on our Site and the App;
    7. making the Site and the App easier to use and tailoring the Site and the App to your interests and needs;
    8. suggesting products, services or Programmes by ActiveSG which we think may interest you, but only if you have given us your consent to do so;
    9. offering you the opportunity to take part in competitions or promotions organised or co-organised by ActiveSG, but only if you have given us your consent to do so.;
    10. to fulfil a legal or regulatory requirement;
    11. to respond to your queries and/or feedback;
    12. informing you of any changes to our Terms of Use which may affect you; and
    13. informing you of updates and/or developments to ActiveSG Programmes and Facilities.

1.8.3 Sharing your Personal Data

    1.8.3.1 As a general rule, we do not share your personal information with anyone. However, we may share your personal information with trusted third parties (including iApps Pte Ltd):

    1. Government agencies (or with non-Government entities which have been authorised to carry out specific Government services) to process any applications you have made or to render you a service, so as to serve you in a most efficient and effective way, unless such sharing is prohibited by law.
    2. our advertising, marketing and promotional agencies to help us deliver and analyze the effectiveness of our advertising campaigns and promotions;
    3. third parties required to deliver a service to you, such as a software provider or application developer;
    4. law enforcement or government authorities where they have followed due legal process to request us to disclose the information;
    5. third parties who wish to send you information about their products and services, but only if you have given us your consent to do so;
    6. third party providers of services, such as data processing; or
    7. web analytics tool providers, such as Google.
    1.8.3.2 We may share your personal data for the following reasons:
    1. reasons provided under clauses 1.8.2.1 and 1.8.3.1 above;
    2. verification of your identity;
    3. processing booking transactions for the booking of ActiveSG Facilities and Programmes through our Site and/or the App;
    4. processing credit transactions for the depositing of funds in your eWallet through our Site and/or the App;
    5. to enforce applicable terms of use of the Site and/or the App;
    6. conduct investigations into possible breaches of applicable laws; and
    7. to comply with a court order or other legal or regulatory requirements in the jurisdictions we operate.
    1.8.3.3 In situations where a third party under contract with us collects personal data about you, we will require the third party to exercise reasonable care in protecting your information.
    1.8.3.4 For your convenience, we may also display to you personal data you had previously supplied us or other Government agencies. We will retain your personal data only as necessary for the effective delivery of public services to you.
    1.8.3.5 The Site and/or the App may contain links to non-Government sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices and/or policies of those sites.

1.8.4 Security

    1.8.4.1 To safeguard your data, all electronic storage and transmission of data is secured with appropriate security technologies. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While security cannot be guaranteed, we strive to protect your personal data and are constantly reviewing and enhancing our security protocols to ensure that your personal data is not subject to unnecessary risks.

1.8.5 Rights to Amend this Privacy Policy

    1.8.5.1 We reserve the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page periodically in order for you to stay notified of any changes.
    1.8.5.2 Your continued use of this Site and/or App and acceptance of our services after any changes to this Privacy Policy constitutes your consent to any such changes to the extent such consent is not otherwise provided.

1.8.6 If you have any inquiries relating to our privacy statement or enquiries about personal data that you have earlier supplied to us, please contact us at sport_qsm@sport.gov.sg.


1.9 Miscellaneous

1.9.1 The contents of the Site and the App are for your general information and use only. We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and/or material found or offered on the Site for any particular purpose. You acknowledge that such information and/or material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.9.2 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.9.3 From time to time the Site and/or the App may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the contents of the linked website(s).

1.9.4 Unauthorised use of the Site and/or the App and their contents may give rise to a claim for damages and/or be a criminal offence.

1.9.5 You may not create a link to this website from another website or document without our prior written consent and approval.

1.9.6 The illegality, invalidity or unenforceability of any provision of these Terms of Use under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.

1.9.7 A person who is not a party to these Terms of Use has no rights under the Contracts (Right of Third Parties) Act, Chapter 53B of Singapore, to enforce any term of these Terms of Use, but this does not affect any right or remedy of a third party which exists or is available apart from the said Act.

1.9.8 All covenants, undertakings and any other obligations given or entered into by us or you are given or entered into severally unless the context otherwise requires.

1.9.9 These Terms of Use shall be governed by and construed in accordance with the law of the republic of Singapore and the courts of the Republic of Singapore shall have exclusive jurisdiction.

1.10 Intellectual Property

1.10.1 Material and Content: The Site and the App contain material and content which are owned by and/or licensed to us. The material and contents, including but not limited to the logos, software applications, artwork, photographs, graphics, videos, audio and documents, are protected by applicable intellectual property laws, including copyright and trademark laws. Unless otherwise provided, the materials and contents shall not be reproduced, republished, modified, downloaded, posted, transmitted or otherwise distributed in any way by you, without our prior written permission.

1.10.2 Trade Marks: The ActiveSG logo and the Sport Singapore logo are trade marks of the Singapore Sports Council and may not be used without our prior written permission. All other trade marks are the property of their respective owners, and unless otherwise represented, their display on the Site or the App is solely for illustration purposes and in no way should be taken to indicate any relationship, affiliation or sponsorship between the owners of trade marks and us.

1.10.3 By posting, uploading or submitting any material or content (including any text, photographs, graphics, video or audio) on the Site or via the App ("User-Generated Content"), you , you agree to grant us a royalty-free, perpetual, worldwide, irrevocable and non-exclusive licence to use, copy, modify, reproduce, publish and distribute the User-Generated Content. In addition, you warrant and represent that the User-Generated Content:
    1.10.3.1 Is accurate (where they state facts);
    1.10.3.2 Is genuinely held (where they state opinions);
    1.10.3.3 Comply with applicable laws in the country from which they are posted;
    1.10.3.4 is your own original work and you have the right to license;
    1.10.3.5 is not defamatory; and
    1.10.3.6 does not infringe any intellectual property rights or other rights of any third parties.

1.10.4 You shall keep us and any third party service provider who makes its software available in conjunction with or through the Site and/or the App (including iApps Pte Ltd) fully indemnified against all actions, claims, demands, proceedings, liabilities, losses (whether direct, indirect or consequential), costs (including legal costs on a full indemnity basis) and expenses of every kind suffered or incurred by us, our third party service providers, our officers, employees, servants, representatives, manufacturers, distributors, corporate affiliates and/or agents, arising out of or in connection with:

    1.10.4.1 Any claim made by any third party due to or arising out of any User-Generated Content posted, uploaded or submitted by you on the Site and/or the App;
    1.10.4.2 Any actual or alleged breach or non-performance or non-observance of any of your obligations or warranties under these Terms of Use, or otherwise arising in any way out of your use of the Site and/or the App; or
    1.10.4.3 Any infringement or misappropriation by you of any third party’s patent, copyright, trademark or other intellectual property rights in connection with the use of the Site and/or App.

1.10.5 We may from time to time engage certain affiliates or other third parties to provide technical or other services relating to all or part of the Service, or perform certain functions associated with the operation of the Site and/or the App, or any other ActiveSG software applications, and you hereby agree that such third party involvement is acceptable. Please see our Privacy Policy in clause 1.8 to understand the extent to which any affiliate or third party may have access to your information.

1.10.6 We may from time to time include as part of the Site and/or the App, computer software supplied by third parties which is utilized by permission of the licensors and/or copyright holders on the terms provided by such parties. We hereby expressly disclaim any warranty or other assurance to you regarding such third party software.

1.11 Modification and Maintenance

1.11.1 Modification: We retain the right, in our sole discretion, to modify the Site and/or the App, or to implement new elements as part of and/or ancillary to the Site and/or the App to enhance your overall experience which may affect the previous mode of operation of the Site and/or the App. We expect that any such implementation will improve the Site and/or the App, but it is possible that you may not agree with us.

1.11.2 Software Update: In connection with the aforesaid modification, software updates on your computers and devices may have to be downloaded from time to time with the intention of improving, enhancing, repairing and/or further developing the Site and/or the App. We will use best endeavors to provide you with the option of whether or not to install the update. However, do note that in certain circumstances, ActiveSG may require you to install the update to continue accessing the Service. In all cases, you agree to permit ActiveSG to deliver these updates to you (and you to receive them) as part of your use of the Service.

1.11.3 Maintenance: We reserve the right to shut down the Site and/or the App for maintenance as and when required, in which case notification shall be given to you via the Site. We shall not be responsible for any damage or loss resulting from the unavailability of the Site and/or the App maintenance.

1.11.4 We will not bear any responsibility or liability for any damage or loss you may suffer as a result of the aforesaid modifications and/or maintenance, including, without limitation, damages or losses as a result of the deletion of, or failure to make available to you, any content.

1.12 Disclaimer and Limitation of Liability

1.12.1 Neither we nor any third party service provider who makes its software available in conjunction with or through the Site and/or App (including iApps Pte Ltd), assume any liability or responsibility for (a) errors, mistakes or inaccuracies of the content, User-Generated Content, Services or any other information or material set out or made available through the Site and/or the App, (b) any unauthorised access to or use of secured servers (whether provided by us, our affiliates or third parties appointed by us) and/or any and all personal information and all personal information stored therein, (c) any property damage of any nature whatsoever resulting from your access to and use of or reliance on any content, User-Generated Content, Services or any other information or material set out or made available through the Site and/or the App or any linked third party websites, (d) any interruption or cessation of transmission to or from the Services provided on the Site and/or the App, (e) any viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer or mobile software or hardware transmitted through the Site and/or the App and (f) any errors or omissions in the content, User-Generated Content, information or material set out or made available through the Site and/or the App or for any loss or damage of any nature incurred as a result of the use of or reliance on any of the foregoing.

1.12.2 Neither we nor any third party service provider who makes its software available in conjunction with or through the Site and/or the App (including iApps Pte Ltd), shall be liable to you for the following even if we or our third party service providers (including iApps Pte Ltd) are advised in advance of the possibility of such losses or damages:

    1.12.2.1 Any indirect, special or consequential loss or damage;
    1.12.2.2 Loss of data or other equipment or property;
    1.12.2.3 Economic loss or damage;
    1.12.2.4 Any liability incurred by you for loss or damage of any nature whatsoever suffered by third parties (including in each case incidental and punitive damages); or
    1.12.2.5 Any loss of actual or anticipated profit, use, opportunities, interest, revenue, anticipated savings, business or damage to goodwill.

1.12.3 Any content, User-Generated Content and Services made available or obtained through the Site and/or App or any linked third party websites are done at your own discretion and risk and you shall be solely responsible for any damage to your computer system, mobile or electronic device, or any loss of data that results there from.

1.12.4 Use and reliance upon any and all of the material, content and User-Generated Content is at your own discretion and risk and is made available on an "as in" and "as available" basis. Except as may expressly be stated herein, we and any of our third party service providers (including iApps Pte Ltd), make no warranties or representations about the accuracy or completeness of the content, material, User-Generated Content, Services or any other items made available or linked to from the Site and/or the App.

1.13 Variations

1.13.1 We reserve the right to determine, amend, add to, delete from or vary the terms and conditions contained in herein without prior notification.

PART 2. Membership

2.1 ActiveSG Membership

2.1.1 ActiveSG Members can enjoy exclusive benefits such as bonus credits, priority booking of ActiveSG Facilities, special/promotional schemes and more (subject to clause 2.1.2 and 2.1.3 below)
2.1.2 In order to enjoy the full suite of exclusive benefits available, you will first have to verify your ActiveSG Membership. You can do so:

2.1.2.1 by entering your Singpass details on the Site or the App through your ActiveSG Account; or

2.1.2.2 in person at any of our ActiveSG Sports Centres.

Upon successful verification of your ActiveSG Membership, you will be deemed an "ActiveSG Verified Member" and the full suite of exclusive benefits will be available to you.
2.1.3 ActiveSG Members who have not verified their ActiveSG Membership will only be able to enjoy limited benefits.

2.2 Membership Eligibility

2.2.1 Eligibility: All SC/PR will automatically be ActiveSG Members upon creation of his/her ActiveSG Account.

2.2.2 Duration: The ActiveSG Membership is valid in perpetuity unless the ActiveSG Account is terminated in accordance with clause 1.5 herein.

2.3 Membership Benefits

2.3.1 The following benefits are available to ActiveSG Members (subject to clause 2.1):
    2.3.1.1 Priority Booking (available only to ActiveSG Verified Members): Priority booking on selected ActiveSG Facilities;
    2.3.1.2 ActiveSG$ (available only to ActiveSG Verified Members): Bonus credits in the form of ActiveSG $ which are granted to you* and valid for use up to 31 December of the following year from the date of grant. ActiveSG$ may be used to offset the following:
    1. up to 30% of the cost of ActiveSG Programmes;
    2. purchase of special/promotional schemes by SportSG and/or
    3. booking fees of selected ActiveSG Facilities (excluding facilities under the Dual Use Scheme and the MOE Co-curricular Activities Branch Facility ("CCAB)).
    2.3.1.3. Special Rates and/or Fees (available only to ActiveSG Verified Members): ActiveSG Verified Members may enjoy special rates and/or fees for entry to swimming pools and/or gymnasiums located at ActiveSG Sports Centres
    2.3.1.4. Special/Promotional Schemes (available only to ActiveSG Verified Members): From time to time, SportSG may introduce special promotional schemes for ActiveSG Verified Members such as concession schemes for entry into facilities at ActiveSG Sports Centres.
    2.3.1.5. Complimentary Trial Sessions: SportSG may, from time to time conduct and/or organise complimentary trial sessions for Programmes (see Part 3) for ActiveSG Members to participate in and enjoy.
    2.3.1.6. ActiveSG "Members’- Only" Events: SportSG may, from time to time, organise exclusive members’ events for ActiveSG Members to enjoy.
    2.3.1.7. Third-Party Discounts: ActiveSG Members may from time to time enjoy discounts on goods and/or services provided by third parties such as goods and/or service providers.
2.3.1A As part of its seasonal promotional efforts, SportSG may extend the benefits stated in clause 2.3.1. above from time to time to any and all registered users of the App.
2.3.2 Membership benefits are strictly non-transferable, non-refundable and non-exchangeable for cash, credit or other items and/or benefits. You must provide proof of identification as and when required to enjoy the benefits.
2.3.3 We reserve the right, in our sole discretion, to add, modify, discontinue, suspend and/or substitute any or all of the membership benefits without prior notice. You shall not hold us liable for any loss you may incur due to the discontinuance, suspension or substitution of membership benefits.

2.4 Variation

2.4.1 We reserve the right to determine, amend, add to, delete from or vary the terms and conditions contained in herein without prior notification, including but not limited to, the terms and conditions concerning the eligibility for the ActiveSG Membership and the membership benefits.

PART 3. Programme Participation

3.1 Participation

3.1.1 We will from time to time organise activities or a series of activities (singularly "Programme", collectively "Programmes"). Details of each Programme can be found on the Site and/or App as it becomes available for registration.

3.1.2 In order to participate in a Programme, you will first have to register for your ActiveSG Account and thereafter you can select and register for your Programme of choice after logging in. Registration shall be on a first-come-first-served basis. You may also register and pay for programmes at our ActiveSG Sports Centres

3.2 General Programme Rules

3.2.1 Each Programme may be subject to its respective terms and conditions supplementing those contained herein.

3.2.2 We reserve the right to modify the Programme content, revise the Programme fees and/or change the venue of the Programme without prior notice.

3.2.3 We reserve the right, in our sole and absolute discretion, to cancel or reschedule a Programme for any reason whatsoever.

3.2.4 In participating in the Programme, you shall:

    3.2.4.1 take care of the premises and equipment of the Programme and shall not cause any damage to the same; and
    3.2.4.2 conduct yourself appropriately amongst participants. We reserve the right to remove from the Programme participants who are difficult and/or uncooperative, or whose act and conduct we deem to be unreasonable and detrimental to the enjoyment, interests, well-being and safety of the other participants. Our decision in this respect is final and we shall not be required to make any refund if you are deemed liable for such behaviour and/or conduct.

3.2.5 As part of the Programme, we may upload course materials and/or resources for your convenience to facilitate learning. You may download these materials only for your own personal and non-commercial use. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer any material, nor may you modify or create derivatives works of the material. Any health information and other information provided are general in nature. It is provided as a public service and for information purposes only. This information does not constitute medical advice, legal advice or professional services.

3.2.6 Our Site and/or App may contain hyperlinks to other websites which are not maintained by SportSG and are provided as a convenience only. These links do not signify that SportSG endorses the websites or imply any kind of association or affiliation with those websites. SportSG does not take responsibility for the content of any external website linked from within our website. Hyperlinks to non-Government apps and/or sites whose data protection and privacy practices may differ from ours. SportSG is not responsible for the content and privacy practices of these other applications and/or sites and encourage you to consult the privacy notices and/or policies of those applications and/or sites.

3.3 Payment and Refunds

3.3.1 Confirmation: Full payment for the Programme is required in order to confirm your registration for the Programme.

3.3.2 Cancellation:

    3.3.2.1 by You: In event you decide to cancel your registration for the Programme after confirmation has been made, no refund shall be given unless otherwise expressly provided for.
    3.3.2.2 by Us: in event we have to cancel or reschedule a Programme (or part thereof), we reserve the right to either (i) conduct a replacement session of the Programme or (ii) offer a refund for the affected Programme (or part thereof).

3.3.4 Refunds: Any and all refunds shall be made to the corresponding component of the eWallet. However, you may request for a refund by cheque by giving us notice of your request, in which case a cheque will be issued to you within 6 - 8 weeks.

3.4 Warranties and Indemnities

3.4.1 By participating in the Programme, you warrant and represent that you are physically and medically able to participate and have no physical or medical condition that would endanger your life or make your participation in the Programme unsafe or dangerous to you or to others.

3.4.2 Whilst reasonable precaution will be taken to ensure your safety, you understand that you participate in the Programme at your own risk. You will not hold us and/or our agent/s liable for any personal injury or death arising from your participation in the Programme or for any loss of or damage to your property arising from your participation in the Programme.

3.4.3 You further undertake that if, in the course of the Programme, you deliberately or negligently cause any injury (whether fatal or otherwise) to any person or any damage to or loss of any property of any person, you shall indemnify us if that suffering person makes claims or takes actions against us or if we have to pay for costs or expenses in relation to the same.

3.5 Variation

3.5.1 We reserve the right to determine, amend, add to, delete from or vary the terms and conditions contained in herein without prior notification.

PART 4. Booking and Use of Facilities

4.1 Booking of Facilities

4.1.1 ActiveSG Facilities are available for booking by ActiveSG Account holders.

4.1.2 In order to book ActiveSG Facilities, you will have to login to your ActiveSG Account via the Site or the App to register for your ActiveSG Facility of choice. Please note that all bookings shall be on a first-come-first serve basis and subject to availability and successful paying of booking fees. Please note that booking of ActiveSG Facilities by proxy is not allowed.

4.1.3 Booking Window: The booking window for all ActiveSG Facilities is as follows:

    4.1.3.1 ActiveSG Verified Members: up to 15 days in advance;
    4.1.3.2 ActiveSG Non-verified Members and Account holders (i.e. non-members): up to 14 days in advance.

4.1.4 Exceptions for Football Fields: Football fields may only be booked by ActiveSG Account holders who are SCs or PRs aged 16 years and above.

4.1.5 Exceptions for DUS Facilities: in addition to clause 4.1.3 above, DUS facilities can only be booked at least three (3) days in advance of its intended usage date.

4.2 General Booking Rules

4.2.1 The use of ActiveSG Facilities is governed by the provisions of the Singapore Sports Council Act and any other rules and regulations, which may be implemented from time to time. These provisions are displayed on the noticeboards at all Facilities.

4.2.2 We reserve the right to approve or refuse an application for the booking of ActiveSG Facilities.

4.2.3 You may book an ActiveSG Facility for a maximum of 2 consecutive hours. Alternatively, you may book 2 ActiveSG Facilities in the same hour for the same activity.
Illustration: you may book 1 badminton court for 2 hours, or 2 badminton courts for 1 hour; but you may not book 1 badminton court and 1 basketball court in the same hour.

4.2.4 You shall leave the ActiveSG Facility in the same good condition as when you first enter the same for use. You may not change the condition and/or location of equipment without our prior written approval. All equipment shall be returned to their original condition and location at your expense.

4.2.5 You shall conduct yourself appropriately when using ActiveSG Facilities. We reserve the right to remove from the ActiveSG Facility users who are difficult and/or uncooperative, or whose act and conduct we deem to be unreasonable and detrimental to the enjoyment, interests, well-being and safety of the other users. Our decision in this respect is final and we shall not be required to make any refund if you are deemed liable for such behaviour and/or conduct.

4.2.6 You shall abide by all reasonable requests made by our staff.

4.2.7 Our staff shall have access to all ActiveSG Facilities at any time.

4.2.8 You shall use the ActiveSG Facility in accordance with your booking details and timing, and shall vacate the ActiveSG Facility at the expiration of your booking timing. Please note that certain SportSG Facilities e.g. volleyball courts; basketball courts and/or multi-purpose sports halls may require time for set-up. While SportSG will use best endeavours to advise you on the time required for such set up, please note that such time will form part of your booking hours.

4.2.9 We shall not be responsible for your personal property in any way during the booking period.

4.2.10 No smoking or consumption of alcoholic beverages is allowed in ActiveSG Facilities.

4.2.11 Hirers of DUS facilities shall also comply with the following:

    4.2.11.1 You shall to confine your activity within the hired DUS facility premise, e.g. school field or school hall.
    4.2.11.2 Parking is not allowed within the school premise surrounding or adjacent to the DUS facilities.

4.2.12 We reserve the right to close the Facilities or any part therein, for any reason whatsoever, including without limitation, circumstances beyond ActiveSG's control or in the interest of public safety or closure is ordered by the authorities, with or without prior notice. We shall bear no liability whatsoever in respect of such cancellations. Our decision shall be final and conclusive. You are required to vacate outdoor ActiveSG facilities immediately upon being notified of lightning warnings by ActiveSG staff.

4.2.13 You are not allowed to assign, sublet or re-sell your booking of the ActiveSG Facility (or part thereof) without our prior written consent. Any such infringement will render the booking void, and we reserve the right to cancel the booking without prior notice in which case the booking fee paid shall be forfeited. You may be subjected to onsite checks. Please be ready to present your identification document and booking receipts

4.2.14 You shall not conduct any coaching, league operation or business activities in ActiveSG facilities or premises without the prior written approval of ActiveSG. ActiveSG reserves the right to stop such activities and cancel your booking without refund should in event of breach. We reserve the right to amend or include additional conditions for the conduct of such activity where deemed necessary

4.3 Bookings by National Sport Associations ("NSA") or Corporate Entities

4.3.1 Booking of facilities by NSAs or corporate entities are currently not available on the Site and/or the App. For such matters, please proceed to our Booking Service Centre during office hours to make the booking, or contact us at:

Booking Service Centre
Sport Singapore 3 Stadium Drive, Singapore 397630
Email : sport_bookings@sport.gov.sg
Telephone : 6942 5490

4.4 Payment and Refunds

4.4.1 Confirmation: Full payment for the booking of the ActiveSG facility is required in order to confirm the same.

4.4.2 Cancellation:

    4.4.2.1 by you: In event you decide to cancel your booking no refund shall be given.
    4.4.2.2 by Us: in event we have to cancel your booking (or part thereof), or where the ActiveSG Facility is unusable due to reasons such as inclement weather, we reserve the right to either (i) grant you a replacement booking or (ii) offer a refund for the affected booking (or part thereof).

4.4.3 Refunds: Any and all refunds shall be made to the corresponding component of the eWallet.

4.5 Warranties and Indemnities

4.5.1 By using our ActiveSG Facility, you warrant and represent that you are physically and medically able to participate and have no physical or medical condition that would endanger your life or make your usage of the ActiveSG facility unsafe or dangerous to you or to others.

4.5.2 You will not hold us and/or our agent/s liable for any personal injury or death arising from your usage of the ActiveSG Facility or for any loss of or damage to your property arising from your usage of the ActiveSG Facility, except for such injury or death that is caused directly by our or our agent/s’ gross negligence.

4.5.3 You further undertake that if, in the course of usage of the ActiveSG Facility, you deliberately or negligently cause any injury (whether fatal or otherwise) to any person or any damage to or loss of any property of any person, you shall indemnify us if that suffering person makes claims or takes actions against us or if we have to pay for costs or expenses in relation to the same.

4.5.3 You shall be liable for any damage to the ActiveSG Facility or any part thereof or to any fitting, equipment or other property therein. You shall pay for any damage (including any accidental damage) to the ActiveSG Facility caused by any act or neglect of yourself, your employees, agents or any person authorised by you to be on the premise.

4.6 Variation

4.6.1 We reserve the right to determine, amend, add to, delete from or vary the terms and conditions contained in herein without prior notification.